CUSTOMER SERVICE & OPERATIONS ASSISTANT
MFL Homes LLC
Polk/Lake Counties & Central Florida
PAY
$15–$23 per hour, based on experience and demonstrated ability.
JOB TYPE
Part-time initially, with the opportunity for additional hours as the business grows.
SCHEDULE
Primarily weekday hours. Some flexibility may be available, but regular availability during normal business hours will be required.
FULL JOB DESCRIPTION
MFL Homes is accepting applications from organized, dependable and customer-focused individuals interested in supporting the daily operation of a growing Central Florida property-services company.
The Customer Service & Operations Assistant will help manage customer inquiries, appointment scheduling, records, estimates, invoices and communication between customers and field personnel.
This is a varied role suited to someone who communicates clearly, remains organized while handling multiple tasks and takes pride in providing professional customer service. The successful applicant will work closely with company management and support several areas of the business as demand increases.
KEY RESPONSIBILITIES
• Answer and respond to customer telephone, email and website inquiries
• Schedule appointments, estimates and service visits
• Maintain accurate customer contact and property records
• Follow up on new leads and outstanding customer inquiries
• Prepare and send estimates, invoices and appointment confirmations
• Coordinate schedules with field technicians and company management
• Update customers regarding appointments and job progress
• Assist with Home Care Club membership administration
• Assist with Home Watch scheduling and report administration
• Organize photographs, job notes and completed-service records
• Maintain orderly digital files and business documents
• Assist with supplier, subcontractor and crew communication
• Support basic website and social-media updates when requested
• Help monitor customer reviews and follow-up communications
• Protect confidential customer and company information
• Complete other reasonable administrative and operational duties
WHAT WE ARE LOOKING FOR
• Professional and friendly telephone manner
• Clear written and verbal communication
• Strong organization and attention to detail
• Ability to prioritize tasks and follow through reliably
• Confidence using email, online forms and scheduling systems
• Comfortable working with basic spreadsheets and business documents
• Customer-service, scheduling or administrative experience preferred
• Experience within construction, home services or property management is valuable but not required
• Ability to learn new systems and company processes
• Dependable attendance and professional conduct
REQUIRED QUALIFICATIONS
• Legally authorized to work in the United States
• Reliable internet and telephone access
• Competence using standard computer and office applications
• Accurate written English and professional communication skills
• Ability to maintain confidential customer information
• Reliable transportation when in-person attendance is required
• Willingness to complete any required employment screening
• Professional references
WORKING ARRANGEMENT
This position is expected to begin on a part-time basis. Duties may include a combination of in-person and approved remote administrative work, depending on operational requirements.
The employee must remain available during agreed working hours and be able to attend meetings, training and other business activities within the service area when required.
COMPENSATION AND DEVELOPMENT
• Starting pay of $15–$23 per hour
• Starting rate based on relevant experience and demonstrated ability
• Training on MFL Homes systems and procedures
• 90-day performance and compensation review
• Opportunity for additional hours as the customer base grows
• Potential progression into scheduling, office management or operational coordination
WHY JOIN MFL HOMES?
MFL Homes is building a professional property-services company based on dependable workmanship, clear communication and excellent customer care.
This position offers the opportunity to become involved during an important stage of the company’s growth, help establish efficient systems and develop into a broader operational role as the business expands.
HOW TO APPLY
Complete the online application and provide:
• Your contact details and current location
• A summary of your customer-service or administrative experience
• Details of the software and office systems you have used
• Your general weekly availability
• Your earliest available start date
• Professional references
• A résumé
Applications are being accepted now. Interview dates, weekly hours and start dates will depend on operational requirements and customer demand.
MFL Homes LLC is committed to providing equal employment opportunities. Employment decisions will be based on qualifications, experience, performance and the requirements of the position.